Embassy Suites by Hilton Phoenix Scottsdale

Key me begin by saying we chose your hotel/location as this was in celebration of our 33rd wedding anniversary on 12-15-24! The young lady that checked is in was amazing! I wish I knew her name to ensure you (hopefully) would recognize her outstanding customer service we experienced! You're location was having software challenges preventing our to check-in in a timely manner. She kind, empathetic and I'm apologetic. GREAT CUSTOMER SERVICE! The checkout guy.... No so much.. Monotone, bland, unapologetic as if he didn't like his job. This was our 32nd wedding anniversary, so a very special day for us. I explained the king line at the buffet and requested a late checkout of only an hour so we could tidy up. He straight-out said NO. I let him know that we'll be considering other places to stay in the future for our future anniversarys. Again, kudos to the young lady at check in. I believe she may have been Hispanic. Pay the shoulders wavy/curly hair. I hope this helps and that this survey finds this specific hotel's management to: 1) give her praises! 2) coach, chastize or whatever you do to the Caucasian , balding brown hair guy at the front desk in the morning shift of 12-15-24. He checked is out of this helps

The room was spacious, modern, comfortable, spotless, and had a great view of the pool area and the golf course south of the hotel. I was very pleasantly surprised at our accommodations. The morning free breakfast was way more than we expected. I have grown used to a packaged small roll and some coffee. Instead, there were numerous options from omelets made to order, to fruit, toast, cereal, and just about everything else. There was even a happy hour near the pool in the main lobby. All in all I was delighted with the experience.

Location was good for our needs this trip. Breakfast was okay: omelette and potatoes were good, but French toast and bacon were less to be desired.

Room was excellent - and bigger than I expected. I didn't realize that breakfast was included, so that was a bonus - and the omelet was good! It was handy having the golf course next door.

The hotel is very clean. All the staff were very friendly and helpful. The breakfast is excellent with made to order omeletts. I would highly recommend this hotel.