Embassy Suites by Hilton Phoenix Scottsdale
ゲストの声
Key me begin by saying we chose your hotel/location as this was in celebration of our 33rd wedding anniversary on 12-15-24! The young lady that checked is in was amazing! I wish I knew her name to ensure you (hopefully) would recognize her outstanding customer service we experienced! You're location was having software challenges preventing our to check-in in a timely manner. She kind, empathetic and I'm apologetic. GREAT CUSTOMER SERVICE! The checkout guy.... No so much.. Monotone, bland, unapologetic as if he didn't like his job. This was our 32nd wedding anniversary, so a very special day for us. I explained the king line at the buffet and requested a late checkout of only an hour so we could tidy up. He straight-out said NO. I let him know that we'll be considering other places to stay in the future for our future anniversarys. Again, kudos to the young lady at check in. I believe she may have been Hispanic. Pay the shoulders wavy/curly hair. I hope this helps and that this survey finds this specific hotel's management to: 1) give her praises! 2) coach, chastize or whatever you do to the Caucasian , balding brown hair guy at the front desk in the morning shift of 12-15-24. He checked is out of this helps
Sophie
2025年1月
Nice and clean hotel with beautiful views.
Maryna
2024年12月
The room was spacious, modern, comfortable, spotless, and had a great view of the pool area and the golf course south of the hotel. I was very pleasantly surprised at our accommodations. The morning free breakfast was way more than we expected. I have grown used to a packaged small roll and some coffee. Instead, there were numerous options from omelets made to order, to fruit, toast, cereal, and just about everything else. There was even a happy hour near the pool in the main lobby. All in all I was delighted with the experience.
James
2024年6月
We visit AZ almost every year and usually stayed at Chandler or Tempe. Embassy Suites by Hilton Pheonix Scottsdale is by far the best we ever stayed in the Pheonix area. Had a top floor room with a fantastic golf course view. Breakfast was awesome with fresh pancakes, waffles and eggs made to your desire. It is a great place, the staff and guests in the hotel were just so friendly, nice and wonderful. We spent 6 memorable days in Embassy Suite and will be back again next year.
Francis
2023年10月
Location was good for our needs this trip. Breakfast was okay: omelette and potatoes were good, but French toast and bacon were less to be desired.
Miguel
2022年5月
The hotel was gorgeous! The pool was sparkling clean and the grounds beautiful! Our room was so clean and well maintained. All staff were very friendly. We enjoyed the breakfast and happy hour complimentary drinks!
Tracy
2022年3月
Room was excellent - and bigger than I expected. I didn't realize that breakfast was included, so that was a bonus - and the omelet was good! It was handy having the golf course next door.
Pal
2024年6月
The hotel is very clean. All the staff were very friendly and helpful. The breakfast is excellent with made to order omeletts. I would highly recommend this hotel.
Janet
2024年4月
Ac keep us nice and cool. Towels were big and nice in the room & at the pool. I love that you can go right next door and buy a bucket of range ball and practice putting chipping or hitting balls, and the view of the golf course is beautiful.
Kyle
2023年6月
The rooms are nice and the views of the golf course and mountains are beautiful. They have a series of meeting rooms with nice outside views, which is helpful if you’re going to be stuck in meetings all day. There’s a great breakfast with very friendly staff at the omelet and waffle bar. In the evening, they had a happy hour and I got two free drink tickets when I checked in as part of the Hilton rewards.
Lauren
2025年2月
予約する